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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edward Grant

July 1, 2024

5  out of  5 rating by Edward Grant
"When I needed answers, Willow was there to help me. She explained that my insurance had jumped $900/year because I moved to another state, AZ. State Farm's tenure, time with them, doesn't carry over into another state. After 50 years I am treated as a new client who had an accident 1.5 years ago not an old client whose accident is forgiven if I don't have another one in 3 years. She also answered other questions after contacting the appropriate departments. If you need help Willow is the right person. I'm sorry she will no longer be able to help me since I had to change insurance companies to get an acceptable premium."
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Patti Perry

June 29, 2024

5  out of  5 rating by Patti Perry
"Jake Johnson's Minden State Farm Office has the BEST office staff. They are ready to help, speedy on their response and very friendly. I highly recomend them."
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Christopher Clinton

June 18, 2024

5  out of  5 rating by Christopher Clinton
"Amazing customer service, so sweet and kind. Would recommend this State Farm to anyone."
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Carrie Taylor

June 14, 2024

5  out of  5 rating by Carrie Taylor
"JoAnn got me lower rates on my auto and trailer policies. Now I don’t think about stealing catalytic converters to pay my rent. Best dresser in the office. No offense Jeff."
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patricia rubalcava

June 12, 2024

5  out of  5 rating by patricia rubalcava
"Sandra helped me and answered all my questions. Thank you..."
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Dave

May 29, 2024

5  out of  5 rating by Dave
"Jake and his staff go all out with Customer Service and Theresa takes her time in explaining all the details and options! Many Thanks!"
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Marcella Fescina

May 22, 2024

5  out of  5 rating by Marcella Fescina
"Last week I had to get signed paperwork into your office on a particular day. It was getting close to 5 o'clock and Willow took extra effort to get me the correct papers so that I could sign them and email them back which avoided added cost to my insurance. She was very kind and helpful! Thank you, Willow!"
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Monique Phillips

May 22, 2024

5  out of  5 rating by Monique Phillips
"We’ve been with Laurie Brazier’s office out of Sparks for 10 years and she just recently retired. We were randomly given to Jake Johnston’s office based on location. Of course we had a hiccup with our mortgage company not issuing our renewal policy in time so I contacted Joanna with Jake’s office and she’s been wonderful to work with. Without having a professional working history she took our issue and continues to help us get it resolved. Kudos to her for such great customer service and support."
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Mark Merritt

May 21, 2024

5  out of  5 rating by Mark Merritt
"Shout out to Joanna! Very helpful and easy to deal with. Thank you so very much. I have told friends to give you guys a call!"
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Wes Frank

May 16, 2024

5  out of  5 rating by Wes Frank
"Joanna did a great job following through to get me the answers I needed. Very professional. Thank you!"
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ZIAD A

April 30, 2024

5  out of  5 rating by ZIAD A
"Above and beyond and superior service truly great team of people thank you Willow for all the help. I work with many insurance agencies in the past and Jack team is by far the best of the best. Very knowledgeable, sincere and care about their clients."
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Ed Grant

April 23, 2024

5  out of  5 rating by Ed Grant
"We had questions about an accident involving our Jeep. Willow quickly contacted the appropriate departments and got answers. Really appreciate her."
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Bryce Unger

April 19, 2024

5  out of  5 rating by Bryce Unger
"5 stars. Teresa Zavala helped me iron out a kink in my renters insurance very quickly and easily."
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Jordan Gorkos

April 16, 2024

5  out of  5 rating by Jordan Gorkos
"Teresa was extremely patient and helpful! A pleasure to work with :)"
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Cynthia Gong

April 12, 2024

5  out of  5 rating by Cynthia Gong
"This State Farm office is awesome - Willow is the BEST and was so patient quoting me a LOT of different options for homeowner policies depending on various input parameters. Definitely reach out to them for all of your NV insurance policy needs - you won't be disapopinted!"
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Alex Krajeski

April 4, 2024

5  out of  5 rating by Alex Krajeski
"Called in to discuss my coverages and Willow answered. She was quick, friendly and helpful. Great customer service!"
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Stephanie caldwell

April 4, 2024

5  out of  5 rating by Stephanie caldwell
"I called in to chat about my my home insurance policy, which I've been been pulled in every direction, and willow was extremely helpful! She seems educated and was able to point me in the right direction. Highly reccomend!"
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Alyssa Salazar

March 25, 2024

5  out of  5 rating by Alyssa Salazar
"Exceptional service from Jake and his team! They exemplify professionalism and kindness! I appreciate their friendly approach and willingness to go the extra mile for their customers! Jake from State Farm is the go-to agent for insurance needs!"
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Logan K

March 25, 2024

5  out of  5 rating by Logan K
"Willow helped me when I walked in the other day. I needed to add a new car to my insurance policy. She was extremely helpful and made sure to take time to explain all of the different options I had available to me. She did a great job also of making sure I got the best coverage possible for a great price too! Highly recommend working with willow at State Farm, her service is top notch!"
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Abby Ornellas

March 25, 2024

5  out of  5 rating by Abby Ornellas
"Willow called me to follow up on a claim and go over my coverages. Glad to know that this office’s team is proactive and communicative. Jake is also great. The whole office seems to really care."
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1 MePhobia

March 23, 2024

5  out of  5 rating by 1 MePhobia
"I received a notice of increase and Teresa is so friendly and didn't waste any time! She jumped on the opportunity to help me save money! I look forward to continuing to work with her!"
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Sarah Bautista

March 22, 2024

5  out of  5 rating by Sarah Bautista
"Teresa was amazing! With her help we saved a lot of money, while increasing our coverages! I’m so grateful for her help!"
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Lauren Cristoiu

March 21, 2024

5  out of  5 rating by Lauren Cristoiu
"Theresa was amazing. She dropped my rates when I switched from Geico and saved me so much money. 100% recommend her"
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Julia Polera

March 21, 2024

5  out of  5 rating by Julia Polera
"Im so satisfied with my experience! Willow was a great help and answered all my questions. Great service and they always pick up the phone fast."
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Mia Ornellas

March 21, 2024

5  out of  5 rating by Mia Ornellas
"Great Service. Willow helped me the most she had very good customer service and was very helpful. She answered all my questions with care and honesty. Really glad I could get the help I needed!"